baghd's Privacy Policy

1 Introduction and Definitions

baghd ("we", "us" or "the platform") places the highest importance on your privacy. The purpose of this privacy policy is to clearly inform you about what personal information we collect, why we collect it, how we use it and what rights you have.

1.1 Definitions

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, national identity number or account details.
• User: Any person, registered or unregistered, who uses the baghd.cam website.
• Service: All online gaming, betting and related financial services provided through the baghd platform.
• Data Processing: Any operation involving the collection, storage, transformation, transmission or deletion of personal information.

2 What Information We Collect

baghd collects only the information needed to provide you with a secure and quality service. The types of information are described below:

2.1 Information Collected at Registration

• Full name and date of birth (for age verification — only for users aged 21 and above).
• Email address and mobile number.
• Residential address.
• National identity card or passport number (for identity verification).
• Preferred currency and language.

2.2 Financial Transaction Information

• Records of deposits and withdrawals via bKash, Nagad, Rocket or bank transfer.
• Transaction amount, date and time.
• Last four digits of the payment account or partial mobile number.

2.3 Automatically Collected Information

• IP address and device type.
• Browser version and operating system.
• Login time, session duration and page visit history.
• Data obtained from cookies and similar tracking technologies.

2.4 Gaming Activity Information

• Play history, bet amounts and results.
• Bonus usage and participation in promotional activities.
• VIP level and reward points records.

3 Purposes of Using Your Information

baghd uses your information only for lawful and specific purposes. The main purposes for which we use your information are as follows:

• Account Management: To create, verify and maintain your account.
• Service Delivery: To facilitate gaming, betting and financial transactions.
• Identity Verification: To complete the KYC (Know Your Customer) process to prevent fraud and money laundering.
• Customer Support: To resolve issues in Bengali via 24/7 live chat.
• Ensuring Security: To detect and prevent unauthorized access and cyber threats.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve the platform.
• Responsible Gaming: To identify signs of gambling addiction and provide the necessary support.

4 Sharing and Disclosure of Information

We follow a strict privacy policy and may share your information only in the circumstances listed below:

4.1 Service Provider Partners

Only the necessary information is shared with trusted organizations that assist with payment processing (bKash, Nagad, Rocket, banks), identity verification and technical infrastructure management. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

In the case of a court order, government investigation or legal obligation, baghd may disclose the required information to the relevant authorities. Where possible, you will be informed in advance.

4.3 Corporate Changes

In the event of a change in baghd's ownership, merger or acquisition, user information may be transferred to the new entity. You will be notified in advance of such a change.

4.4 Security Threats

Information may be shared with security agencies or law enforcement bodies to prevent fraud, identity theft or other cybercrimes.

5 Data Security Measures

baghd applies industry-standard security measures to protect your information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted format.
• Access Control: Only authorized staff can access personal information on a need-to-know basis.
• Security Audits: Regular internal and external security reviews are conducted.
• Two-Step Verification: A two-layer security system is available to protect your account.
• Data Backup: Information is regularly backed up so that it can be recovered in the event of any technical issue.

However, data transmission over the internet is not completely secure. We strive to ensure maximum protection, but no method is 100% secure. We therefore advise you to use a strong password and keep your login details confidential.

6 Cookie Policy

baghd uses cookies to operate its website effectively and to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functions of the website — such as login sessions and security. These cannot be disabled.
• Functionality Cookies: Remember your preferences (language, currency) and provide a personalized experience.
• Analytics Cookies: Analyze website usage patterns to help improve the service.
• Security Cookies: Used to detect fraudulent activity and ensure user protection.

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the website.

7 Data Retention Period

baghd retains your information only for as long as necessary:

• Active Account: All information is retained while the account is active.
• Closed Account: After an account is closed, financial records and KYC information are retained as required by legal obligations.
• Transaction Information: Records of completed transactions are kept for a specified period in accordance with applicable law.
• Marketing Information: Marketing communications are stopped immediately after consent is withdrawn.

Once the designated retention period ends, information is securely deleted or anonymized so that identification is no longer possible.

8 Your Rights

As a baghd user, you have the following rights over your own personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information contains any errors, you may request that they be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Data Portability: The right to receive the information you have provided in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.
• Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights or to make any request, contact us at [email protected]. We will respond to your request within 30 days.

9 Protection of Minors

baghd is strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we learn that a minor is using our platform, we will immediately close that account and delete all collected information.

10 Third-Party Links and Services

The baghd platform may include certain third-party services (such as payment gateways). These services have their own privacy policies.

• When you access a third-party website, you will be subject to their privacy policy.
• baghd is not responsible for the data practices of third parties.
• During payment processing, your financial information is governed by the relevant payment provider's policy.

11 Changes to This Policy

baghd may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing a special notice on the website.
• By sending a notification to your registered email.
• By informing you of the updated policy when you log in to your account.

If you continue using baghd after changes are made, you will be considered to have agreed to the new policy. If you do not agree to the updated policy, please close your account and contact us.

12 International Data Transfers

baghd provides services to the Bangladesh market. Your information is primarily stored in Bangladesh and on the servers of our technology infrastructure.

For technical reasons, some information may be processed on servers in other countries. In such cases we ensure that international data protection standards are followed and that your rights are properly upheld.